Shipping policy

1. order processing and dispatch

• Orders are processed and dispatched within 1-3 working days.
• Shipping usually takes 7-15 working days until your parcel is delivered.
• Please note that we do not dispatch orders at weekends.

2. shipment tracking

• As soon as your order has been dispatched, you will receive a tracking number by e-mail.
• You can track your consignment using the tracking number provided on the 17track.net website.
• Please note that it may take 1-2 days for the tracking to be updated on the website.

3. order changes

• You can cancel an order or change the delivery address at any time before the products are dispatched.
• Once the order has been dispatched, we can no longer process refunds or address changes.
• Free shipping is available in the USA and Australia.

4. shipping methods and duty paid deliveries

For certain countries, we offer Delivery Duty Paid (DDP) methods that do not require customs clearance or customs fees on your part. The countries and corresponding shipping methods are as follows:

• USA: UPS Express (except Alaska and Hawaii)
• Great Britain: Local DPD Express
• Europe: UPS Express/DPD Express/DHL Express
• European countries with DDP method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

5. shipping times for specific countries

Below you will find the shipping methods and estimated shipping times for specific countries:

6. customs clearance and customs duties

• For countries not listed above, customs clearance and payment of customs duties is required upon arrival of the parcel.
• Please contact your local customs office for information on applicable taxes.
• Business licences can also be requested from customs.

We endeavour to Euvaper efficient and transparent shipping services. If you have any questions or require further assistance, please do not hesitate to contact us.